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PG - MUM - DRP - 4 | Spring 2022 | Public Grievance Redressal for Urban e-Governance - eGOV
  • Student KAVIYA SHREE K R
  • Code PUM20167
  • Faculty Management
  • Tutor/s Gayatri Doctor

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Public Grievance Redressal for Urban e-Governance, Insights from Vishakapatnam.
The study aims at putting forth the establishment of the DIGIT platform by the eGovernments Foundation (eGov), the plan and strategies across various phases of implementation in the state of Andhra Pradesh, and the outcome of introducing such platforms to deliver civic services to the citizens and their changes over the years.

Study - Context
Visakhapatnam - City Overview
PGR - Department wise data
PGR Channels available under GVMC
Modules present in GVMC
DIGIT Process Flow
Spandana vs DIGIT
Gap Areas
Suggestions from the Employees for improving the module
Impact Report vs Survey