Projects | Studio | Awards
Himatnagar | Spring 2022 | Enhancing Urban Governance: Citizen Interface
  • Student MEHTA SAUMYA SANJAYKUMAR
  • Code PUM21314
  • Faculty Management
  • Tutor/s Mercy Samuel,Himani James,Venugopal Agrawal,Tithi Kansagra

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Himatnagar is a class II town in Sabarkantha district in the Indian state of Gujarat. It is the administrative headquarters of the district. The city is developed on the bank of the river Hathmati. As a part of this studio project, the goal is to enhance the service delivery from municipality to citizens. After analyzing the existing service delivery methods, complaint redressal process and citizen survey results; proposals are made for improved framework of complaint redressal and management system to make it more efficient.

Introduction
Municipal Administration
Citizen Interface: Analysis
Citizen Survey Analysis
Framework for efficient complaint redressal and management system: receival and registration, compilation and distribution
Proposed IEC Campaign
Framework for efficient complaint redressal and management system: tracking, status, resolution and reporting
Proposed Improved framework for tracking and redressal
Proposed Registered complaints analytics dashboard sample
Proposed improvement in facilities provided at municipal office premise