• Student MEHTA SAUMYA SANJAYKUMAR
  • Code PUM21314
  • Faculty Management
  • Tutor/s Mercy Samuel,Himani James,Venugopal Agrawal,Tithi Kansagra

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Himatnagar is a class II town in Sabarkantha district in the Indian state of Gujarat. It is the administrative headquarters of the district. The city is developed on the bank of the river Hathmati. As a part of this studio project, the goal is to enhance the service delivery from municipality to citizens. After analyzing the existing service delivery methods, complaint redressal process and citizen survey results; proposals are made for improved framework of complaint redressal and management system to make it more efficient.