Mehsana - Citizen Interface

Mehsana is the district headquarters of the Mahesana district in Gujarat. It is a Class A municipality as the population is more than 1,00,000 as per the 2011 Census. The study started by understanding various municipal services. The existing state of services in the Mehsana municipality was analyzed through policy reviews, conducting citizen surveys and benchmarking. Further, areas of improvement and case studies were identified to reach strategical and tactical proposals. thereafter, proposals were given to improve the existing municipal office and to ease the public service delivery.