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Unit B | Monsoon 2020 | COVID Management for the City of Faridabad

COVID Management for the City of Faridabad

  • Student APOORVI GUPTA
  • Code PG190172
  • Faculty Management
  • Tutor/s Gayatri Doctor,Mercy Samuel

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As a part of Service Operation Management, an elaborate study for the city of Faridabad was done with reference to COVID 19 pandemic. For the study, the city was analyzed with the help of service operations analysis tools namely, process time, service analysis, risk analysis, responsibility matrix, etc. On the basis of these tools, various service and risk analysis were identified to finally arrive at the final service review where the existing and the future recommendations were compared to find how much the city would improve in tackling the pandemic if they were to be implemented.

Image 1: City Profile
Image 2: COVID Status of the city as of 31st October, 2020
Image 3: COVID Timeline
Image 4: Overview of the COVID Management in the City
Image 5: Process Flow of the COVID Management in the city
Image 6: Process Flow of the COVID Management in the city
Image 7: Service Analysis
Image 8: Service Analysis
Image 9: Risk Analysis
Image 10: Service Review