Projects | Studio
Unit A | Spring 2021 | Enhancing Service Delivery though Finance and Contracts
  • Student AAKRITI
  • Code PUM20001
  • Faculty Management
  • Tutor/s Gayatri Doctor,Anoop Khajuria,Manish Vadanere

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The vision of the Service Operations Management Studio is to "facilitate the efficient and high quality Municipal Services while enhancing the existing infrastructure".  The goal specific to Finance and Contracts Management  is to "promote efficiency, accountability, and transparency". For doing so, Citizen Civic Centers (CCCs) are envisioned as independent entities- answerable to Ahmedabad Municipal Corporation. The decentralized system facilitates CCCs to act as SPVs with defined control points, financial streams, and contractual processes. The work throws light upon the existing scenario with respect to the vertical and lays down corresponding proposals for the same.

Introduction: Vision, vertical-specific goal, and rationale
Finance: Existing expenditure profile for CCCs in Ahmedabad
Finance: Proposed organizational responsibilities and expenditure inventory for budgeting
Finance: Proposed ideology of mapping ticket size of CCCs on risk-return quadrant
Finance: Superimposing proposed expenditure across verticals on risk-return quadrant to check short term feasibility
Finance: Methodology got long-term feasibility and financial modelling
Contracts Management: Existing organizational structure and contractual arrangements
Contracts Management: Proposed procurement methods and bid-evaluation criteria
Contracts Management: Proposed Service Level Agreement (SLA) mapping at corporate, customer, service level
Contracts Management: Long-term service provider mandates for contracting and sub-contracting