Projects | Studio | Awards
Unit B | Spring 2021 | CONTRACTS - SERVICE LEVEL AGREEMENT
  • Student SWETHACHANDRAN R C
  • Code PUM20371
  • Faculty Management
  • Tutor/s Gayatri Doctor,Manish Vadanere,Anoop Khajuria

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The existing service concept for the organisation is studied through various case studies and new service concept is devised for the City  Civic Center.  The  existing contract for the city civic center examined  and new contract is proposed. The proposal for contract would be that Ahmedabad Municipal Corporation will be in Consortium with Banking service, HR service and the technical service where the Banking service would be the lead bidder or managing the service provider. The HR and Technical service providers would be subcontractors of Banking service. 

Service concept - Introduction , four dimensions
Case studies of service concept
Observations of City Civic Centers - Usmanpura, Mani nagar
Observations of City Civic Centers - Isanpur, Dharnidhar
Root cause analysis - inefficient service delivery in CCC
Contracts - Existing Scenario
Contracts - Proposal, Consortium service agreemnt
Contracts - Procurement process
Contracts - supplier selection for procurement process
Contracts - Bid evaluation criteria