Projects | Studio | Awards
A | Spring 2022 | CUSTOMER CARE SERVICE : PBSS
  • Student SHEKHAWAT HIMANI BHUPENDRASINGH
  • Code PUM21137
  • Faculty Management
  • Tutor/s Gayatri Doctor,Tithi Kansagra,Himadri Panchal,Manish Vadanere

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Public bicycle sharing system is closely associated with the users, and Good user/customer service meets user’s expectations, improves satisfaction, and reduces friction. Providing great customer service can generate more marketing and sales opportunities. So, meeting customer satisfaction is paramount to keep the business growing successfully. At the core of customer-centricity is listening to customers, and understanding their needs. This means actively soliciting feedback, and then acting on that feedback, to continually improve the experience. When customers are satisfied, customers stay with a company for longer, Use the services often.

Introduction to Public Bicycle Sharing System and learnings from International and National Case Studies
Public Private Partnership Procurement Model proposed - Viability Gap Funding
Customer Experience and general behavior toward the service or product
Way forward for the effective customer care service : Strategies, Adapting Technology & multi support channel.
First Call Resolution : Alert/call-back systems are being applied in chatbots, websites, and social media.
CRM improves understanding of clients and enable the organisation to provide the best possible customer service
Enabling average Turn Around Time
Enhancing Net Promoter Score
All-in-one inbox for multi-channel support
Business Model Canvas Summing the Proposed Procurement Model, highlighting the customer relationships.