Projects | Studio | Awards
B | Spring 2022 | PBSS - Contractual Model
  • Student TAPASVI SARTHAK YOGESH
  • Code PUM21312
  • Faculty Management
  • Tutor/s Gayatri Doctor,Himadri Panchal,Manish Vadanere,Tithi Kansagra

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The Public Bike Sharing System (PBSS) is an ideal illustration for applying the principles of Service Operations Management. The studio has deployed exercises and tools including pilot surveys, data collection, expert lectures, immersion case studies and management tools like FMEA, RACI Matrix, Process profile worksheets, LEAN Management etc. to do Business Process Reengineering of PBS. The contractual model defines the ownership, roles and responsibilities of the key stakeholders for a given process. It also establishes the key controls to ensure efficiency in service delivery. This section of Contractual modelling explores these aspects of PBS. 

The current scenario of the AMDABIKE model with SCADL. The demerits of the current model have been outlined.
The aspects of vision, establishing the rationale of the contractual design has been explained.
The justification behind proposing a Gross Cost Contract has been explained.
A business tool used in the context of decision making for new organisations has been illustrated.
The contract bundle, outlining the timeline and types of contracts has been illustrated.
The organisational structure outlining the tiers of management and the key responsibilities has been illustrated.
The main types of contracts have been outlined with the significant processes and their parameters for performance assessment.
Monitoring and Evaluation Framework for Service Operators has been outlined. It describes the various aspects and types of reporting that will be conducted.
The incentive rationale for payment to the service operator has been explained.
The demerits of having a stronger government-owned model in the case of market failure has been examined.