Projects | Studio | Awards
B | Spring 2022 | PBSS - User Interface and User Experience
  • Student DEVIKA J
  • Code PUM21094
  • Faculty Management
  • Tutor/s Gayatri Doctor,Himadri Panchal,Manish Vadanere,Tithi Kansagra

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Analyzing and identifying the areas for improvement forms the core of ameliorating the standards of any existing framework. The Services Operations and Management Studio aimed to highlight the flaws with respect to the process, system quality and performance starting from the commencement to the conclusion of the operation from both the perspective of the service recipient and the service provider. Any service delivered through a lens of ease of accessibility, availability, usability, and consistency makes it more feasible over time. The goal would be to add convenience of action as the central element to the art of processing.

Understanding Public Bicycle Sharing System as a non-motorized mode of transport and the benefits of the same.
Critically understanding the existing operations of the website and mobile application of the service operator in Ahmedabad.
Identifying the gaps in the systems, root causes of the problems and prioritizing the gaps using different management tools and drawing inferences. Studying multiple case studies of PBSS across the globe to identify the best practices.
Proposing the ideal model framework using the study and analysis. Highlighting the key stakeholders in the system with their core roles and responsibilities.
The India Enterprise Architecture (IndEA) Framework, which is a set of citizen-centric, efficiency-focused and event-driven architectural patterns, reference models and standards.
The ideal set of Service Level Agreements for the Website, Mobile Application and the backend Software.
The Parameters and Key performance indicators for monitoring and evaluating the user experience and the app performance.
The ideal service blueprinting for the ICT operations connecting frontend to backend.
The ideal set of specifications for the proposed user interface and sample wireframe for the website interface using the brand identity of the PBSS.
The sample wireframes for the mobile application interface using the brand identity of the PBSS.